Satisfaction Surveys

Westat draws on its long experience in survey research to design, conduct, and analyze customized surveys to assess satisfaction among the users of private and government programs. This research helps organizations determine the usefulness of existing services, identify unmet service needs, and allocate resources more efficiently.

We conduct focus groups and cognitive interviews, and perform several rounds of testing to develop stakeholder surveys. Results include statistical assessments, lessons learned, and recommendations for improving performance.