Assessment of National Domestic Violence Hotline Reveals Effective Services

The National Domestic Violence Hotline (The Hotline) provides crisis intervention to those affected by relationship abuse. How effective are those services?

For the Office of Planning, Research, and Evaluation of the U.S. Department of Health and Human Services, Westat and the University of Pittsburgh Graduate School of Public Health first developed a survivor-centered framework. Then the team developed performance measures and conducted an assessment of The Hotline’s services. Their latest findings have just been released.

Results of project include:

  • New survivor-centered framework illustrating approach and activities needed to support those affected by relationship abuse
  • Seven recommended performance measures for ongoing monitoring and assessment
  • Assessment results showing The Hotline effectively engaging in survivor-centered approaches and activities

Learn more about the study and its findings:

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