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How can The Hotline ensure effective crisis intervention?

Helping the National Domestic Violence Hotline assess its services

The National Domestic Violence Hotline (The Hotline) provides crisis intervention, support, information, and referral services to adults via telephone and online chat. It provides similar services via telephone, text, and online chat to youth and young adults who initiate contact through its “loveisrespect” helpline.

Westat was funded by the Administration for Children and Families (ACF), U.S. Department of Health and Human Services, to design an approach for ongoing assessment of The Hotline’s services.

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