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How can The Hotline ensure effective crisis intervention?

Helping the National Domestic Violence Hotline assess its services

The National Domestic Violence Hotline (The Hotline) provides crisis intervention, support, information, and referral services to adults via telephone and online chat. It provides similar services via telephone, text, and online chat to youth and young adults who initiate contact through its “loveisrespect” helpline.

Westat was funded by the Administration for Children and Families (ACF), U.S. Department of Health and Human Services, to design an approach for ongoing assessment of The Hotline’s services.

Westat, with the University of Pittsburgh, has been working to

  • Develop and test a behavior change-based framework to describe the work of The Hotline and loveisrespect
  • Develop an approach for ongoing evaluation and performance measurement of The Hotline and loveisrespect services

The theoretical framework explains how The Hotline empowers and supports survivors of intimate partner violence and informed development of performance measures for ongoing assessment.

The results will help key stakeholders, including Congress, domestic violence policy advocates, and other hotlines, to better understand The Hotline and loveisrespect services and outcomes.

Learn more: National Domestic Violence Hotline (NDVH) Services Assessment Framework Based on Theory (SAF-T), 2016-2019

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