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What issues hamper the use of mobile devices for surveys?

Using mobile devices for surveys

The National Science Foundation has provided a grant to Westat to examine 3 issues related to conducting surveys using mobile devices such as smartphones and tablets.

  • Can study respondents use them effectively?  Some respondents may be unfamiliar with using these devices, including the touch screen technology.
  • Can the small screen display enough information?  Studies of web-based surveys show that any information that respondents need to use should be immediately visible to them.
  • Will respondents be less candid?  Respondents are willing to reveal sensitive information about themselves in computerized, self-administered surveys. Will using a tablet or smartphone hinder or bolster that openness?

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