Projects

How can Medicare patients best choose a doctor?

Helping Medicare patients compare doctors via the Care Compare website

Challenge

When it comes to selecting a doctor, the Care Compare website provides performance information on doctors and clinicians who care for Medicare patients and caregivers to help them make decisions about their health care. It also creates incentives for clinicians to provide quality care.

Managing this complex website requires knowledge in many areas, such as testing user experiences and understanding of complex topics, communicating with clinicians and the Medicare beneficiaries and caregivers who use the website, and supporting rulemaking that determines future directions of the site. Westat was hired to support the Centers for Medicare & Medicaid Services (CMS) in the implementation of the website.

Solution

Westat has worked on all aspects of the Care Compare: Doctors and Clinicians website, focusing on testing how people use the site and understand the plain language versions of technical measures.

We help develop a communications plan to promote the website to Medicare patients and caregivers, and educate clinicians via newsletter posts, webinars, tweets, and other avenues.

We continue to work with CMS to plan the policy for the website in future years and add more types of care ratings, such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS), more quality measures, and vet other relevant outcome measures.

Results

By providing information on quality-of-care measures, measures that track a clinician’s or group’s practice improvements, and use of health information technology, the Care Compare: Doctors and Clinicians site helps consumers make truly informed decisions about their health care and gives providers incentives to provide better care.

Insights

Deep Dive with Our Experts

view all insights
  • Expert Interview

    Leveraging WIC EBT Data for In-Depth Program Analysis

    April 2024

    Since its founding 50 years ago, the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) has been a critically needed source of food…

  • Perspective

    The Westat Team Behind VISION’s Success

    April 2024

    The VISION Vaccine Effectiveness Network, launched by the Centers for Disease Control and Prevention (CDC) in 2020, spurred a monumental shift in vaccine assessment, guiding…

  • Perspective

    Diverse Journeys: Westat Women in Leadership

    March 2024

    In celebration of Women’s History Month, we’re shining a spotlight on the remarkable women leaders at Westat. Their diverse backgrounds, experiences, and insights have helped…

Projects

Keep Reading

view all projects

How can we help?

We welcome messages from job seekers, collaborators, and potential clients and partners.

Get in Contact

Want to work with us?

You’ll be in great company.

Explore Careers
Back to Top